Ticketing System Software Free Applications

You desire a flexible, safe, and cost-effective solution to enhance your customer service. Ticketing System Software Free Applications.

Software called open source helpdesk provides a ticket management solution. It is an excellent option for providing effective customer service because it is built on open source technologies.

There are several support desk applications available, including Zendesk, Freshdesk, and Zoho Desk. However, open source helpdesk alternatives to these technologies have recently been sought for.

Ticketing System Software Free Applications

Why? When compared to proprietary software, open source software provides a number of benefits. Open source helpdesk solutions may be readily scaled, are more adaptable, and are typically less expensive than closed source alternatives.

Here are some of the top open source helpdesk programs you may use to create a strong customer service infrastructure.

Best open source ticketing systems

1. Rocket.Chat

open source helpdesk

Rocket.Chat enables its users to manage all customer communications from a single place. With this versatile communication platform, you can engage in seamless interactions regardless of how they connect with you: Instagram, WhatsApp, Messenger, Twitter, Email, SMS…

This open source ticketing system allows you to boost efficiency with a ticketing system, complete chat history, and role-based permissions. You can also embed open source chatbots and machine learning apps with Rocket.Chat to automate conversations.

Since Rocket.Chat can also be self-hosted, it’s a good solution for companies operating in public safety communications or healthcare communication.

2. OSTicket

open source helpdesk

OSTicket is an open source helpdesk and ticketing system used by more than 5 Million users worldwide, by more than 15,000 businesses. This is of no wonder since its free package offers a wide array of services.

With OSTicket, it’s easy to scale and streamline customer service. Features such as rich dashboard reports, a powerful ticket filtering system, configurable Help topic, and others make it one of the most popular ticketing software out there.

➡️ Find out what are the most popular open source software solutions that you can use in your organization.

3. Faveo

open source helpdesk

Faveo is yet another help desk system that has omnichannel features, integrating with social media channels. Their services also include SLA and Priority management, and they offer a built-in knowledge base.

This open source helpdesk supports multiple languages and allows its users to build custom forms and canned responses. Since it’s an open source project, you can change the software’s branding to match your own company’s. 

When it comes to ticketing itself, Faveo has powerful functions such as ticket merging and ticket rating. Open API and in-app notifications also make it user-friendly.

4. UVDesk

open source helpdesk

UVDesk is a helpdesk system made for multichannel customer service, primarily aimed at eCommerce customers. This PHP-based ticketing system is, just as any other open source solution, easily customizable and extendable.

Users have the possibility to build their own modules and custom support workflows. 

From reviews of this open source ticketing software, we got the impression that its multi-channel support works great, allowing businesses to operate clutter-free.

The fact that UVDesk is mobile-friendly is also an advantage. Add-on features for supervisors enable them to examine agents’ performance, which can prove to be very useful.

5. FreeScout

In their words, FreeScout is a “super lightweight open source helpdesk solution”. It is built for organizations who want to provide professional customer support, but can’t afford costly solutions such as Zendesk.

FreeScout can be easily deployed on shared hosting. Its features include unlimited support agents, tickets, and mailboxes, push notifications, auto-replies, and much more. 

It’s also multilingual and allows teams to make internal notes and tags, and run satisfaction ratings.

Users love it for a broad spectrum of functionalities that are built on an elegant, user-friendly interface. Due to its integrations with many instant messaging apps, it is truly one of the best open source helpdesk solutions on the market.

6. Zammad

We all know that organizations choose open source ticketing solutions due to their flexibility, affordability, and security. Zammad goes a step further – it’s audit-proof, making it a frequent choice of banking institutions. Their ticket history tracking can be used to see who made which changes and when.

Moreover, Zammad offers several other interesting features such as creating individual fields such as specific query classifications. Users can also build custom lists and overviews.

This open source helpdesk also includes full-text search option, Single Sign-On, and numerous integrations. It’s a fully blooded ticketing system with the advantage of being built on open source code! 

7. Hesk

open source helpdesk

Hesk’s mission is to empower its customers to provide better customer support, have less support work, and achieve faster response times.

In more than 16 years of its existence, Hesk has been downloaded more than 650,000 times.

This cloud-based helpdesk allows teams to offer better customer support with custom workflows and redefined templates. It has numerous features in its free version, and customers like it for its easy-to-use interface as well as the simple analytics it offers.

What are the benefits of an open source helpdesk?

Customization

The biggest benefit of any open source software is its flexibility or level of customization. You can add functions, categories, set user permissions, change the design, and much more with truly open source helpdesk software.

In other words, you can create a helpdesk that you really want.

Omnichannel capabilities

Open source helpdesk solutions almost always offer omnichannel capabilities, offering you the possibility to track tickets coming from various sources within one, centralized system.

You probably don’t need to read the further explanation on how useful this is to raise efficiency for your entire customer support department.

Integrations

Open source ticketing software has open APIs and integrates with a myriad of third-party systems. Thus, it helps you further customize it and increase operational efficiency or widen the portfolio of services you provide.

Scalability

One of the most useful benefits of open source software is that it’s easily scalable. Open source helpdesk can be set up when your business is still small, and then be upgraded as you grow and your customer base expands.

However, you need to be careful to choose a system that can support larger amounts of data.

Security

Data security is the reason why many organizations opt for open source helpdesk. Due to its transparent nature, open source software is reviewed by numerous developers and community members that make improvements to its code, often making it more secure.

Helpdesk software is collecting numerous data on customers. Thus, it makes sense to insist on data privacy and shield your business from unpleasant surprises such as cyberattacks.

Open source software is not always free. However, it is far more affordable than proprietary software when taking into account its scalability and customisation options. Customization and white labeling would be far more expensive with closed-source software, not to mention the length of time it would take for the changes to be applied.

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